Relationship Management – alle Bücher

Lars Brodersen
Customer Experience (CX) und Customer Relationship Management (CRM) praktisch anwenden

Die Kundenzentrierung ist heute der entscheidende Erfolgsfaktor für Unternehmen. Denn neben Preisstrategie und Leistungsangebot ist sie das zentrale Differenzierungsmerkmal, um sich nachhaltig vom Wettbew…

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Guido Grunwald, Ali Kara, Paul Shrivastava
Sustainability Transformation of Higher Education Institutions

Because of their fundamental mission, generating knowledge through research and disseminating it via teaching and publications, Higher Education Institutions (HEIs) can serve as a vehicle for enacting new…

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Manfred Bruhn, Maxim Saleschus, Karsten Hadwich
Customer-Dominant Logic

This book provides a structured overview of Customer-Dominant Logic and formulates fundamental principles that form the basis for a realignment of customer-oriented corporate management. Customer-Dominant…

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Jeanette Bernsau,
Finni & Fredo

Geschrieben von einer Sport- und Gesundheitswissenschaftlerin (M. Sc.)Finni und Fredo sind beste Freunde und lieben es, sich zu bewegen. Aber wie macht der menschliche Körper das eigentlich? Dafür brauche…

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Tim Christophersen
Generation Restoration

Discover and define a new relationship between humanity and natureIn Generation Restoration: How to Fix Our Relationship Crisis with Mother Nature Vice President of Climate Action at Salesforce, Tim Chris…

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Jeremie Kubicek, Steve Cockram
The Communication Code

PRAISE FOR THE COMMUNICATION CODE"In all of my years of leading organizations, positive relationships were the key tenets. If people can trust each other then they can communicate effectively. The wo…

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Elizabeth Wardle
Writing Rediscovered

Reframe Your Ideas About Writing. Reclaim Your Power as a Writer.In Writing Rediscovered, author and writing scholar Elizabeth Wardle invites you to transform your approach to writing through nine powerfu…

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Jake Cousineau
Face Your Financial Fears

Is getting your finances in order at the top of your to-do list each year? Do you feel guilty about your money habits and overwhelmed by the thought of addressing them? Does your lack of financial knowled…

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Heather Boneparth, Douglas Boneparth
Money Together

"A must-read for every couple navigating one of life's most sensitive topics." -Morgan Housel, two-time bestselling author, The Psychology of Money and Same as EverMoney talks. Are you listening…

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Henrietta Moore, Arthur Kay
Roadkill

One of the Financial Times ' Best Environment, Science, and Technology Books of the Year, 2025 Explore the financial, social, ethical, and environmental impacts of our obsession with, and dependency on, c…

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Deborah S Kennard
EMDR for Anger Management

Powerful somatic and attachment-focused skills to heal the unresolved trauma that fuels your anger.Is anger getting in the way of the life you want? Do you lash out at others, or experience uncontrollable…

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Sam Parker
Good Anger

AS FEATURED IN THE GUARDIAN, THE OBSERVER , THE SUNDAY TIMES , THE INDEPENDENT , i , GQ , ESQUIRE , THE FINANCIAL TIMES AND THE NEXT BIG IDEA CLUB 'A marvellous book ... enhances our understanding of ours…

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Cathy Glass
Hidden

ONE REMARKABLE WOMANOVER 30 YEARS OF FOSTERINGCARER TO MORE THAN 150 CHILDRENTayo arrives at Cathy's with only the clothes he stands up in. He has been brought to her by the police, but he is calm, polite…

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Oscar A Barbarin
Building Emotional Resilience in Black Boys

Black boys and youth face significant risks to their physical and emotional health as a consequence of racism and poverty. Some are able to be resilient in the face of such adversity, while some boys don'…

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Alyssa Blask Campbell, Rachel Stuart Lounder
Big Kids, Bigger Feelings

NATIONAL BESTSELLER**From the coauthor of Tiny Humans, Big Emotions,a guide to supporting children's social and emotional growth through the elementary school years (ages 5--12), a critical but often-over…

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Sharon Kaye O'Connor
Healing Autistic Burnout

Written by an autistic therapist for autistic readers, this compassionate guide offers mindfulness and self-reflective exercises to help readers overcome the symptoms of autistic burnout--including emotio…

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Anne O'Dwyer
A Driving Anger

Why are today's drivers so angry and what can we do about it?Road rage is hardly new, but its incidence and intensity are rising. On any given day, at least one person in the U.S. is shot or injured in a …

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Chris Guillebeau
Time Anxiety

"A powerful antidote to deadline dread, time guilt, and chronic rushing-from the New York Times bestselling author of The $100 Startup"-- Provided by publisher.

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George Pointon
Teacher Man

I asked my Year 1 class, 'What's the best thing that's ever happened to you?'George Pointon asks his class a lot of questions. What do you want to be when you grow up? What do you reckon your parents do w…

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Jordan Carlos
Choreplay

"This is a damn marriage manual disguised as a comedy special. A Trojan Swiffer, if you will." ---Lenard "Charlamagne Tha God" McKelveyFrom veteran comedian, husband, and "great d…

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